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\r\nvar smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('.var_check_product{display:none;}')}\r\n\r\nIMPORTANT: This article applies only to specific products and\/or operating systems. Check Applicable Products and Categories for details.\n\n1. Check the following\n\nDepending on the conditions, the sound may skip or break up. Check the following.\n\nUse the device as far away from the following as possible.\n\tAreas where wireless LAN access points are set up.Nearby microwaves in use, TVs, radios, tuners, and other such devices.\n\tMove the connected Bluetooth® device closer to the speaker.Issues may occur if there are walls, people, metal, or other objects that interrupt Bluetooth waves between the speaker and your smartphone or tablet.Issues may occur if you are operating apps or accessing the settings screen on your smartphone or tablet. Stop Bluetooth playback when performing these operations.When connected to a smartphone or tablet, restart this device before reconnecting to the speaker via the Bluetooth function.\n\nIf none of these apply, proceed to the next step.\n\nNote: If you connect the speaker to a computer for phone call use, go to the 3. Check the connection status between the devices section.\n\n2. Change the wireless playback quality of the speaker\n\nUse the following method to change the wireless playback quality of the speaker to Priority on stable connection.Note: The following method does not apply when using multiple speakers simultaneously (Speaker Add or Wireless Party Chain function, etc.).\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n SRS-XB20, SRS-XB21, SRS-XB22, SRS-XB30, SRS-XB31, SRS-XB32, SRS-XB40, SRS-XB41 \n\nConnect the speaker to the wall outlet with the AC adapter or the USB AC adapter, then turn off the speaker.Press and hold the volume + button while pressing down on the PowerPAIRING button until the BLUETOOTH indicator starts flashing. When the speaker switches to Priority on stable connection mode, the Bluetooth indicator flashes in white three times.\tIf the Bluetooth indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.\t\n\nYou can also use the Music Center (SongPal) app to confirm and configure the playback quality (codec). Select SBC (Priority on stable connection).It may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.\n\n\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n SRS-XB23, SRS-XB33, SRS-XB43 \n\nConnect the speaker to an AC outlet via a commercially available USB AC adaptor, and turn off the speaker.While holding the + button, press the BLUETOOTH button until the BLUETOOTH indicator flashes in blue.\n\tWhen the setting is changed to the Priority on stable connection mode, the BLUETOOTH indicator flashes three times in blue.When the setting is changed to the Priority on sound quality mode, the BLUETOOTH indicator flashes twice in blue.\n\t\n\nNotes: \n\nYou can also use the Music Center (SongPal) app to confirm and configure the playback quality (codec). Select SBC (Priority on stable connection).It may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.\n\n\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n GTK-XB60, GTK-XB90 \n\nPress the (Power) button to turn the speakers on. The power indicator lights up in green.Press the FUNCTIONPAIRING button repeatedly until the (BLUETOOTH) indicator lights up in blue.\t\tWhile holding the volume + button, press the FUNCTIONPAIRING button. When the mode changes to SBC (Priority on stable connection), the AUDIO IN indicator flashes once.\tIf the AUDIO IN indicator flashes three times, it is in AUTO (Priority on sound quality) mode. Repeat step 2 to set Priority on stable connection.\t\n\nIt may also be possible to configure the playback quality on your Walkman® player or Xperia® phone. Confirm the specifications and operating method of your device.\n\n\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n SRS-XB12 \n\nConnect the speaker to an outlet using a USB AC adapter.Turn on the speaker.Press and hold the volume + and PowerPAIRING buttons at the same time for about two seconds. When the speaker switches to Priority on stable connection mode, the Bluetooth indicator flashes three times.\tIf the Bluetooth indicator flashes two times, the speaker is in Priority on sound quality mode. Repeat step 3 to set Priority on stable connection.\n\nIt may also be possible to configure the playback quality on your Walkman or Xperia. Confirm the specifications and operating method of your device.\n\n\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n SRS-XB13, SRS-XE200, SRS-XE300, SRS-XG300 \n\nTurn on the speaker.Press and hold the play\/ call button and the BLUETOOTH button at the same time for about two seconds.\n\tWhen the setting is changed to the Priority on stable connection mode, the speaker turns off and the BLUETOOTH indicator goes out and then flashes 3 times.If the BLUETOOTH indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.\n\t\n\n\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n SRS-XV900 \n\nTurn on the speaker.Press and hold the play button and the BLUETOOTH button at the same time for about two seconds.\n\tWhen the setting is changed to the Priority on stable connection mode, the speaker turns off and the BLUETOOTH indicator goes out and then flashes 3 times.If the BLUETOOTH indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.\n\t\n\n\n\n \r\n.expand_parent_dev{text-decoration: underline;display:block;} \r\n.expand_parent_dev:before{text-decoration:none;content: '+';margin-right: 5px;color:grey;text-decoration:none !important; display: inline-block; border: solid lightgrey 1px; padding: 4px; line-height:8px;font-size: .9em;} \r\n.expand_parent_dev.toggleFocus:before{content: '-';color: grey;text-decoration: none !important;display: inline-block;border: solid lightgrey 1px;padding: 5px 6px 6px;line-height: 7px;position: relative;top: -1px;} \r\n.expand_child{margin-left: 40px; display: block;} \r\n.expand_parent_dev.toggleFocus{font-weight: bold;} \r\n.expand_child_dev {overflow:auto} \r\n.expand_child_dev + p:empty {display:none} \r\n \r\n SRS-NB10 \n\nWhile battery charging of the neckband speaker is in progress, press and hold the play\/call button and the microphone off button simultaneously for about two seconds.\n\nWhen the selection of the Priority on Stable Connection preference is activated, the indicator on the neckband speaker flashes three times in blue.When the selection of the Priority on Sound Quality preference is activated, the indicator on the neckband speaker flashes twice in blue.\n\n\n\n3. Check the connection status between the devices\n\nIf the computer or smartphone is connected to a 2.4 GHz wireless LAN:\n\n\tTry using a 5 GHz band wireless LAN connection insteadTry using a wired connection (For computer only)Place the speaker and computer or smartphone closer to each other\n\tIf the computer or smartphone is connected to a 5 GHz wireless LAN:\n\tMove to a place where the Wi-Fi signal strength is strongPlace the speaker and computer or smartphone closer to each other\n\tIf the computer is connected to a wired LAN:\n\tPlace the speaker and computer closer to each other\n\tIf the smartphone is connected to the line of the mobile phone operator:\n\tMove the smartphone to a location where the mobile phone reception is goodPlace the speaker and smartphone closer to each other\n\t"}],"keywords":["audio streaming playback quality","Codec"],"countries":["CA","US"],"region":"US","topics":["sp_abnormal-sound","sp_bluetooth"],"hidden":false,"lastModifiedDate":"Thu, 22 Sep 2022 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